Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes a licensed gambling operator?
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We operate under a gaming license issued by the Malta Gaming Authority (MGA) and are compliant with local regulations in the jurisdictions we serve. Our license number is displayed in the footer of the site, and we undergo regular independent audits to ensure fairness and transparency. You can verify the license status on the MGA’s public register.
02 What subscription plans does Pitch Notes offer and what payment methods are accepted?
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Pitch Notes provides a monthly plan at $9.99 and an annual plan at $89.99, both granting unlimited access to match predictions, live odds, and exclusive analysis. New subscribers can try the service free for 7 days; after that the plan renews automatically. We accept Visa, Mastercard, PayPal, Skrill, and Bitcoin (BTC) for payments. All transactions are encrypted and processed through PCI‑compliant payment gateways.
03 How does Pitch Notes present match odds, and can I switch between decimal, fractional, and American formats?
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Each prediction page shows odds in decimal format by default, with a toggle at the top of the odds block to switch to fractional (UK) or American (US) style. The conversion is instant and reflects the same implied probability. If you prefer a persistent format, you can set your default in the account settings under “Odds Display.” The displayed odds are indicative; actual odds may vary slightly when you place a bet on a linked sportsbook.
04 What happens to my bet if a match is postponed or canceled?
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If a match is postponed, most sportsbooks treat it as “no action” and refund the stake, unless the match is rescheduled within a specified window (usually 24‑48 hours). For canceled matches, the bet is void and the stake is returned automatically. Pitch Notes follows the settlement rules of the sportsbook you used; check the book’s policy for exact timing and any exceptions.
05 How does Pitch Notes protect my personal data and ensure secure transactions?
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Pitch Notes uses TLS 1.3 encryption for all data in transit and stores personal information on hardened servers that comply with GDPR and PCI DSS standards. Two‑factor authentication (2FA) is available and recommended for all accounts. We do not sell your data to third parties, and our privacy policy outlines exactly what data is collected and how it is used.
06 Can I cancel my Pitch Notes subscription at any time, and will I receive a refund?
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Yes, you can cancel from the “Subscription” page in your account or by contacting support; cancellation takes effect at the end of the current billing period. We do not issue prorated refunds for the remainder of a month, but you retain access until the subscription expires. After cancellation, your profile remains active for future re‑subscription, and all historical predictions remain accessible.